Terms and conditions

Who we are

• Name: Performance+ Dierosteopathie
• Address: [fill in address]
• Chamber of Commerce number: [fill in KvK number]
• VAT number: [fill in VAT number]
• Email: info@performanceplus.nl
• Phone: +31 6 12 34 56 78

What these terms cover

These terms apply to every appointment, treatment and piece of advice from Performance+ Dierosteopathie, unless we have agreed otherwise in writing.

What osteopathy is, and is not

Animal osteopathy is a complementary, supportive form of treatment. It does not replace veterinary care and does not establish a medical diagnosis.

• For anything that may indicate a medical condition, the vet comes first.
• Where it is useful, we consult with your vet, farrier or trainer.
• We promise neither a cure nor a particular outcome. We undertake to support your animal's freedom of movement and capacity to recover.
• If we do not think osteopathy is the right route for your animal, we will say so.

Booking, rescheduling and cancellation

Appointments are made by phone, WhatsApp or the contact form, and are confirmed by us before they are final.

• If you cannot make it, tell us at least 24 hours in advance and we charge nothing.
• If you cancel within 24 hours, or the animal is not present at the agreed time, we may charge the full appointment.
• If we have to move an appointment ourselves, we do so as early as we can and at no cost to you.

What we expect from you

• You own the animal, or you have the owner's permission for the treatment.
• You tell us beforehand anything that may matter: earlier injuries, conditions, medication and behaviour.
• You provide a safe, lit and dry place to work, and an animal that can be handled.
• You, or someone who knows the animal, is present during the treatment.

Rates and payment

Current rates are published on this website. Travel within the region is included; beyond it we agree a fee in advance.

Payment is due after the treatment, by the method agreed when booking. Where we invoice, the payment term is fourteen days.

Liability

We carry out our work to the best of our ability. Our liability is limited to the amount our professional liability insurer pays out in the case concerned. Where the insurer pays nothing, our liability is limited to the value of the treatment concerned.

We are not liable for:

• consequences of incorrect or incomplete information you gave us
• harm arising because a necessary visit to the vet was postponed
• injury or damage caused by the animal's own behaviour

Complaints

If something is not right, tell us first at info@performanceplus.nl. We respond within fourteen days and look for a solution with you.

Governing law

Dutch law applies to these terms. Disputes are submitted to the competent court in the Netherlands.